Faulty or damaged products

When you receive delivery of our products, you must inspect it immediately. If our product is damaged or incorrectly supplied, you must notify us immediately within 7 days of delivery and upon return of the product, we will replace it with an equivalent product or refund your purchase if the product is no longer in stock. Please keep all packaging and manuals supplied with the product in good, original condition. All items, faulty, damaged or non-damaged, must be returned with its proof of purchase, original packaging and manuals, in its original condition. We reserve the right to inspect all returned items, and to charge a $50 handling and administration fee if the condition of the product was found to be misrepresented by the customer.

How to make a refund

To make a refund claim for damaged goods, you must first notify our staff using our contact form indicating which product(s) are damaged or incorrectly supplied, along with your contact details and purchase order number. Our staff will then contact you with further instructions on how to complete your refund claim.

For non-damaged goods

We will also accept returns at our own discretion if the order was supplied correctly and in good order, but only if your proof of purchase is returned and the products and its packaging are returned to us in its original condition within 5 working days of delivery. However, all shipping charges for and associated with the return of the item must be paid for by the customer, and we will charge a restocking fee of 10% for all products returned. You agree that you shall make no claim against us for any delay in delivery or any damaged product delivered to you as a direct or indirect result of events beyond our control.

Homes N Things will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to read and follow all instructions and advice or warnings given by the manufacturer or supplier.